Posted on November 9th, 2011
Datacenter Dynamics reports that HSBC, a worldwide financial services provider went through a power failure at the mainframe of the firm leading to disruption of its services for some time.
Because of the power blackout at the mainframe of HSBC, a number of HSBC clients lost access to their online bank accounts for some time and for lot of hours they were unable to carry out any transactions with their electronic cards or even use ATMs.
An update by a representative on the website says, “just before 3 p.m. today (Friday) HSBC in the UK experienced a mainframe outage that affected our online banking services, some of our ATMs and some debit card payments. We are very sorry for any inconvenience this may have caused our customers. We are prioritizing all payments in order to clear any backlog.”
The firm HSBC claims that the trouble was sorted out by 4 p.m. restoring all of its systems; it further says that there wasn’t any loss or any kind of compromise regarding client’s data because of this power failure.
HSBC’s ATMs were made online again by 4:45 p.m. and all the other points where their cards are supported along with HSBC online financial services were back online by 4:50 p.m.
HSBC made a declaration through its Twitter feed around 6:20 p.m. that each transaction which was effected by this power failure was treated and cleared.
In the month of May 2008, a server located at one of the HSBC local office in Hong Kong was crashed which had transactional data of about 159,000 account holders. That data included clients’ names, their account numbers, transaction types and even amounts of transactions.
HSBC has a wide network of 7,500 offices in 87 countries spread around the continents of Asia, Europe, America, Africa and Middle East. HSBC also has listings on the stock Exchange of Hong Kong, Bermuda, London, New York and Paris, providing services to more than 95 million clients.