Posted on June 24th, 2009HostMDS Review: HostMDS is a privately-owned organization located in Toronto, Ontario, Canada. At HostMDS, we understand that our client’s services are important and they require reliable services to ensure that service is not interrupted. We have established a solid foundation to offer a reliable, easy to use and low cost web hosting solution for small-to-medium sized businesses.
HostMDS is a leader in providing its customers with a reliable solution to individuals and small- to large-sized businesses, helping thousands of customers get their web sites online, with ease.
If you’re looking for reliable services with great support – keep looking, you won’t find it with HostMDS.
Uptime is horrible, for the past week my site been down three times (about 24 hours each), during one these downtimes MySQL databases got damaged or whatever happened to it – I lost about 3 days of site and forums postings. I asked HostMDS support to restore it to the date the server went down; turns out they didn’t have any backups. I guess their “once a day server backup” is a complete phony.
Tech support is horrible, even if they respond, most likely they will redirect you to someone else and it will take them a day or two to respond even to critical tickets.
Few days ago they suspended my account because I used WP-wall plugin for WordPress. The settings were set to minimum (about 30 seconds refresh rate), so the server wasn’t overloaded and no harm was done by this script. So, instead of asking me to lower the refresh rate or asking me to remove this script they suspended my whole account; none of my sites worked for a day with the message that account is suspended, and I host quite a few websites for other people – my users started to panic, because they though I didn’t pay for the hosting, as it said to contact billing support, and that all their sites and information got lost. That was not a pleasant experience… To keep this story short – support is the meanest I ever seen, they probably never heard of phrase “customer is always right”.
Stay away from this company. I curse the day they bought Hostingplex (the original company I used for the hosting).
This is the WORST hosting company known to man hands down garbage in a stick. Back when it was Hostingplex before the total meltdown it was a pretty decent company with a substantial uptime and friendly helpful customer service. When Milienium Data took over in November 2008, almost a full year of hot steaming garbage occurred. I mean server hacks, server transfer issues, DNS configs, you name it, it happened to me. Recently today after 3 months of trying to call I was blessed with someone answered the phone for once. Boy was she a winner for technical support, not only did she degrade me, she also wouldn’t assist me in transferring domains until I opened up a ticket with Opensrs.com Compliance Officer because guess what? HostMDS is not an authorized Registrar, they wholesale from Tucows. Something they don’t mention in there contracts etc. Horrible service, horrible attitudes, with a you broke it attitude we won’t fix it. Just plain out horrible to the point it made me cuss.
I guess that consolidation and better support never occurred? Because it’s been over a year and I went running for the hills from you guys. Anyone reading this? Make sure you don’t sign up with these guys. Shining example of never answering phone calls, tech issues, or resolving anything of any sort. Multiple server hacks, degradation in CSR, the only thing I give this company is there Cpanel, but since the website or servers never work good luck using it.
My sites have been down for 3 days now and I can’t get any response from tech support. It’s like the company doesn’t even exist any more, which frankly wouldn’t surprise me.
I’m transferring my domains away from HostMDS as fast as I can.