Posted on June 25th, 2009iWeb Review: iWeb has been providing reliable and scalable Internet hosting infrastructure solutions with its shared web hosting, dedicated servers, managed hosting and colocation services for over a decade.
Founded by Martin Leclair and Eric Chouinard in October 1996 and headquartered in Montreal since 1998, the public company (TSX-V: IWB) has enjoyed a steady growth since its inception, currently employing more than 170 talented hosting specialists and operating three data centers in the greater Montreal area.
After using the dedicated hosting services of IWEBB, I would definitely recommend not using their services. My business used their level 5 server plan and discovered a number of ongoing issues from the get go. Our server was slow and often went down. We made several requests to IWEBB, to correct them. The service was about a three week turn around. Then in April, I discovered our server had crashed once again, not unusual. We began the routine of calling, emailing, and their tech support. I was finally, after two days of being completely down, told that a drive had failed and it would be replaced. Another day went by no server, no answer. I waited 3 hours on the phone to be told that our data was lost and they had to put us on a new server. There was no recent backup which was a part of my service plan. I was outraged that my business programs and database were lost. I asked to speak to customer service and the response I was given was even more outrageous. I was told that because I was a small company, I needed to relax and they would get to it when they had time. The rep then passed me back and forth through various departments. I was told that the drives would be sent out to have the data recovered. I then followed up 2 days later to discover this had not been completed. Once again, I was sent through various channels. I have still not recovered the data and I have had to send home 37 employees. Also, lost revenues are well over $ 850,000. I hope no one has to live this nightmare again. This is also a good example of buyer beware. Just to add salt to the wound I was given an estimate of $5300 dollars to recover data from their damaged hardware a week and a half after they said they would take care of it. I cancelled my services and they refused to return the data.