JaguarPC, the industry leader in shared web hosting, VPS and dedicated server hosting solutions made an announcement recently revealing they had introduced voice tutorials to their client support services. The interactive Flash tutorials are fully narrated and are large in number to make the processes discussed easier to understand by clients.
“Although we take pride in the quality of our web hosting and reseller hosting services, a large part of what we do at JaguarPC is provide unrivaled support,” says Greg Landis, CEO of JaguarPC. “One of our core goals is to give our customers high-quality hosting plans, along with the expertise they require to get the most out of their chosen service. Our research has shown that people respond better to information that they hear, so the introduction of voice tutorials was the next logical step in delivering advice and insight effectively.”
JaguarPC has an extensive client pool to which it offers a wide range of informative tutorials comprising of illustrated examples of the methods it employs in its services. One of the video tutorials namely the ‘Intro to Web Hosting’, is a client favorite due to its 28 comprehensive, but brief instructions on everyday web hosting tasks. It also offers a thorough guide on how to set up a shared web hosting plan, VPS hosting and dedicated server hosting plan.
The fully optimized video guides come with side by side narration explaining each image and procedure in order to provide users with quick information. Each tutorial covers a wide range of topics like how to transfer domains to the website, how to set up an email account, how to operate CMS or content management systems etc. Some also provide info on WHM or WebHostManager and procedures involved in managing accounts.
“If it’s something you can do using your JaguarPC web hosting plan, it’s covered in our tutorials,” says Landis. “We now have 1,055 tutorials and continue to generate new entries on a regular basis. But it’s quality, not quantity that really matters, especially when attempting to teach somebody about the potentially confusing world of web hosting. Adding a friendly voice that can literally tell our customers what they need to know makes things easier to understand, gives customers a more enjoyable, relaxed experience and – most importantly – helps make the information stick with our visitors long-term.”
Incidentally, the video guides touch upon more topics than merely web hosting and managed services which JaguarPC offers. Users are also privy to informative data regarding Facebook, LinkedIn, Twitter etc for their social media business ventures. Additionally, some videos also have information regarding online software like Google Chrome, Mozilla Firefox and even PhotoShop.
“Building a large collection of web hosting tutorials and making them available to our customers is good,” says Landis. “Making those tutorials narrated is what takes them from good to great. But it is only by combining clear, crisp Flash video with useful text and voice instruction that we have been able to make our tutorials the best in the business. Our customers come to us for quality web hosting services from shared hosting plans to dedicated server solutions – but they stay with us long-term because we are determined to support their goals and give them the detailed help and assistance they require.”