Zopim, a user service software supplier, declared, on Tuesday that it is releasing a reseller plan to cater to web hosting providers, wishing to resell Live Chat to their clients.
The program will be made available to specific hosting companies, as reported by the company; however, other organizations, interested in availing this offer, can make an application for the program on the website, which will be analyzed and prequalified.
Based on the company’s statement, lately made public, this program is perfect for those clients who operate e-commerce on their websites.
“Zopim has built a live chat product that is valuable for businesses selling online,” Qing Ru, vice president of marketing, Zopim, commented in a statement. “With our reseller program, we want to give web hosting companies an easy way to add Zopim into their existing suite of third party offerings, while making their packages more wholesome at the same time.”
According to the company, it will equip its resellers with the necessary resources and promotional requirements, assisting them in selling and marketing their Live Chat.
Based on a recent press release, clients of such resellers are asked for bill payment directly; so that, these organizations can gain command over their client’s communications, in order to manage an efficient working operation system with them.
According to the company, this program does not demand any payment for setup, nor does it charge minimum upfront purchase.
The reseller scheme will constitute a doorway towards business and technical details, reseller resources for maintaining business clients and reporting, along with the amalgamation of API for preset account specifications, reporting, single log-ins and billing.
Recently, in an interview with the CEO of web hosting provider-A Small Orange, Douglas Hanna, commented on his method of dealing with customer service. Hanna is scheduled to address the approach towards the most suitable procedures and trends when dealing with customer service, for example, live chat support, on August 10, 2011, at HostingCon.